SolidParking has been providing quality parking lifts to our partners and end users for years. And our parking products includes two post car parking lifts, four post car lifts, pit parking lifts, multi-level parking lifts, vehicle transport system, and automatic parking systems.
On the other hand, we have over 360 employees, which includes 38 experienced engineers. And the annual production volume of parking equipment is about 20,000 parking spaces.
Furthermore, in order to guarantee the quality, our production has adopted the Railway Standard Quality Control System and the most advanced technology. And the products are designed and manufactured for long-term heavy duty use.
Our mission is to continually supply the most reliable and cost-effective parking lift systems and related products to our customers.
Solid Parking business is based on the customer oriented concept. Our customer service policy is designed and created to improve our sales representatives’ professional skills and ensure the customer experience.
We are dedicated to provide our customer the best service and quality products in a timely manner. And we completely understand that keeping the promise is essential to build up the mutual trust and a long term partnership. Therefore we proudly provide our customer Right On Time (A.K.A. ROT) Policy as following.
We promise that all customer emails will be replied by our sales representatives within 24 hours. If we cannot reply the email in time, the customer will have privilege to claim for an additional free spare parts kit for the next order which worth USD 50 to USD 200 per unit depends on the products ordered.
We have been doing our best to guarantee that all the customer orders will be delivered within the promised time. If we cannot finish the production on time, the customer has the right to return the ordered product.
If you have any questions, concerns, or comments about our policy, you may contact us at any time.