Providing the great customer experience and the smooth transaction is the priority task to us. That’s the reason we strictly comply with our customer service policy (TT Policy and ROT Policy). We are offering both pre-sales and after-sales services in order to give our customer concern-free purchasing experience.
We understand a prompt and professional email response is always important to the customers. Our sales representatives are trained and designated to assist our customer with seamless communication during the entire business transaction.
Our sales reps and engineers can help the customer to determine the most suitable parking equipment and solutions based on the customers’ demand, budget and the job site condition. They are fully prepared to answer any technical related question from our customers.
You give us the layout; we will give you the completed drawing. Now the drawing services are absolutely free to our return customers.
Production Progress Report service is covered by our TT policy (Transparent Transaction policy). It is aimed at giving the customer a clear idea about the product status before the delivery. In that way, the customer can supervise and control the progress of their products remotely.
Quality is everything. And sufficient and efficient inspection is vital procedure to guarantee the quality of the final product. Our customer service associates will work with the designated Quality Assurance personnel to do the last additional quality check and fill up the inspection report including visual evidences to our customer right before the packing.
Our customer have rights to know how the packages they are getting will look like, and how the packages are shipped out. Our Packing & Shipping Report includes both videos and photos to show customers their products clearly.
All the products come with the detailed installation and maintenance instruction. In case the customer need more help on the installation, we can send out our engineers to the job site for the on-site supervision and instruction.
All of our products have 15-year main structure warranty and 1 year parts warranty. Now some of our products even have 2 year parts warranty. And extended warranty is also available. Please contact your customer service associate for more details.